Complaint Management
MediCubes Complaint Management module provides a structured system to register, assign, and resolve operational or service-related complaints — enabling transparency, accountability, and continuous improvement in healthcare environments.
The Complaint Management module in MediCubes enables healthcare organizations to effectively handle complaints raised by staff, patients, or departments. With a centralized interface, complaints can be registered, categorized, and routed to the appropriate department for resolution. Each complaint is linked with a defined action point and tracked through resolution, ensuring ownership, follow-up, and closure. Departments and individuals are notified of their assigned responsibilities, and users can monitor the status of their complaints or actions in real time. The module supports administrative configuration of complaint categories to ensure classification consistency, and a built-in reporting dashboard helps management review trends, bottlenecks, and departmental responsiveness.
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Complaint Registration & Categorization
Register complaints with category selection and description, ensuring proper classification for faster resolution.
Department Assignment
Route complaints to relevant departments based on category, location, or service area.
Action Point Tracking
Assign specific resolution tasks (action points) to users or teams, with due dates and status tracking.
User Action Dashboard
Employees can view and update their assigned action points, mark them as complete, and track progress toward resolution.
Status Monitoring & Escalation
Track complaints by status (open, in progress, resolved), with built-in visibility for management to escalate overdue issues.
Complaint Reporting & Analysis
View complaint trends by category, department, or status to identify recurring issues and areas for service improvement.